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    Impressive AGM: Umeme Jumps out of Covid-19 Frying Pan with UGX139Bn Harvest, Sets UGX88Bn for Shareholders

    Impressive AGM: Umeme Jumps out of Covid-19 Frying Pan with UGX139Bn Harvest, Sets UGX88Bn for Shareholders

    Oulanya Substitute: EC issues Campaign plan and Polling Day for Omoro County Parliamentary Seat fill 

    Oulanya Substitute: EC issues Campaign plan and Polling Day for Omoro County Parliamentary Seat fill

    Intelligence Xclusive: Gen. Muhoozi eyes Premier Peter Mayiga for Vice Presidency, Chairman Norbert Mao for Prime Minister

    Intelligence Xclusive: Gen. Muhoozi eyes Premier Peter Mayiga for Vice Presidency, Chairman Norbert Mao for Prime Minister

    Must Read Big Story: Tycoon Patrick Bitature Floors South African Loan Sharks in Fraudulent UDS30M Transaction

    Must Read Big Story: Tycoon Patrick Bitature Floors South African Loan Sharks in Fraudulent UDS30M Transaction

    EC New Home Panic: Ugly Encumbrances emerge on Butabika Land, IGG Strips Self Naked as Ownership gets questioned

    EC New Home Panic: Ugly Encumbrances emerge on Butabika Land, IGG Strips Self Naked as Ownership gets questioned

    Salim Saleh: The General who Rejected to be President but Elected Playing Second Fiddle and diffusing Poverty from Society!

    Salim Saleh: The General who Rejected to be President but Elected Playing Second Fiddle and diffusing Poverty from Society!

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    UNBS closes Sunshare factory over failure to comply with Standards

    UNBS closes Sunshare factory over failure to comply with Standards

    Outgoing PRAU President Cynthia Mpanga (right) hands over the key to new PRAU President Sarah Kagingo as PRAU Patron Min. Frank Tumwebaze looks on

    Hon. Frank Tumwebaze graces PRAU Governing Council Handover Ceremony

    UG Pineapple at B&W

    It was Blankets and Pineapple Waragi as SA’s Distruction Boys entertain Kampala

    To Connect the Unconnected with Innovations towards Inclusive Growth

    To Connect the Unconnected with Innovations towards Inclusive Growth

    Cindy Sanyu

    Cindy Sanyu to headline Eastern Megafest

    Vincent Omoth – Marketing Manager Fresh Dairy (L) hands over 20 classroom desks to Head Teacher Kirinya Catholic School

    Fresh Dairy donates classroom desks to Kirinya Catholic Primary School

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    3rd ‘BAT’ on Target: Uganda Cricket Women National Team’s Kevin Awino Snatches 3rdfor Victoria Pearls but…

    3rd ‘BAT’ on Target: Uganda Cricket Women National Team’s Kevin Awino Snatches 3rdfor Victoria Pearls but…

    Stanbic Uganda Cup: The Rivalry is down to Two Clubs’ Trade affairs with either BUL FC or Vipers SC to gloss on Top

    Stanbic Uganda Cup: The Rivalry is down to Two Clubs’ Trade affairs with either BUL FC or Vipers SC to gloss on Top

    The Victory-ia Pearls Cricket Team Thrashes ICC’s High Ranking Women Nepal side, goes Chest-thumping

    The Victory-ia Pearls Cricket Team Thrashes ICC’s High Ranking Women Nepal side, goes Chest-thumping

    Jumping to the Topmost: Nansana Galaxy Club Currently enjoying the Top Spot of the 2022 ULF top tier Ludo League

    Jumping to the Topmost: Nansana Galaxy Club Currently enjoying the Top Spot of the 2022 ULF top tier Ludo League

    Deservedly Honoured: Hasifah Nassuuna Receives a Standing Ovation on scoring her 100th goal, Setting a historical Record

    Deservedly Honoured: Hasifah Nassuuna Receives a Standing Ovation on scoring her 100th goal, Setting a historical Record

    More Clout: Crested Cranes Welcome Two Professionals, set to face Rwanda, Burundi and Djibouti at Women Championship 

    More Clout: Crested Cranes Welcome Two Professionals, set to face Rwanda, Burundi and Djibouti at Women Championship

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    Expert adds Scientific Angle to NCS’s Witchcraft Scandal without Dismissing the Vice as a Big Pass time for Africans

    Expert adds Scientific Angle to NCS’s Witchcraft Scandal without Dismissing the Vice as a Big Pass time for Africans

    Covid-Funds-Theft Records: Top Health Ministry Officials Stuck with UGX52Bn Loot as Districts Jam to Account for Air 

    Covid-Funds-Theft Records: Top Health Ministry Officials Stuck with UGX52Bn Loot as Districts Jam to Account for Air

    National Water and Sewerage Corporation Technical Staff’ Skills Enhanced for Better Service Delivery 

    National Water and Sewerage Corporation Technical Staff’ Skills Enhanced for Better Service Delivery

    The Story: How Nabilah’s Sobbing Husband Ssempala Left a Hole into which Barya Slipped and Filled

    The Story: How Nabilah’s Sobbing Husband Ssempala Left a Hole into which Barya Slipped and Filled

    U`re Hypocrites: Ugandan Socialite Zaituni Kirigwajjo aka Zari Freezes her Appearances on all Uganda Events 

    U`re Hypocrites: Ugandan Socialite Zaituni Kirigwajjo aka Zari Freezes her Appearances on all Uganda Events

    Kudos Guys: NBL Keeps Mum as Mwiiri OBs and MACOS Respond to SOS Call and Raise UGX16M for Sick Shem Ssemambo

    Kudos Guys: NBL Keeps Mum as Mwiiri OBs and MACOS Respond to SOS Call and Raise UGX16M for Sick Shem Ssemambo

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    UNBS closes Sunshare factory over failure to comply with Standards

    UNBS closes Sunshare factory over failure to comply with Standards

    UG Pineapple at B&W

    It was Blankets and Pineapple Waragi as SA’s Distruction Boys entertain Kampala

    To Connect the Unconnected with Innovations towards Inclusive Growth

    To Connect the Unconnected with Innovations towards Inclusive Growth

    Cindy Sanyu

    Cindy Sanyu to headline Eastern Megafest

  • 2021 Uganda Elections
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    Impressive AGM: Umeme Jumps out of Covid-19 Frying Pan with UGX139Bn Harvest, Sets UGX88Bn for Shareholders

    Impressive AGM: Umeme Jumps out of Covid-19 Frying Pan with UGX139Bn Harvest, Sets UGX88Bn for Shareholders

    Oulanya Substitute: EC issues Campaign plan and Polling Day for Omoro County Parliamentary Seat fill 

    Oulanya Substitute: EC issues Campaign plan and Polling Day for Omoro County Parliamentary Seat fill

    Intelligence Xclusive: Gen. Muhoozi eyes Premier Peter Mayiga for Vice Presidency, Chairman Norbert Mao for Prime Minister

    Intelligence Xclusive: Gen. Muhoozi eyes Premier Peter Mayiga for Vice Presidency, Chairman Norbert Mao for Prime Minister

    Must Read Big Story: Tycoon Patrick Bitature Floors South African Loan Sharks in Fraudulent UDS30M Transaction

    Must Read Big Story: Tycoon Patrick Bitature Floors South African Loan Sharks in Fraudulent UDS30M Transaction

    EC New Home Panic: Ugly Encumbrances emerge on Butabika Land, IGG Strips Self Naked as Ownership gets questioned

    EC New Home Panic: Ugly Encumbrances emerge on Butabika Land, IGG Strips Self Naked as Ownership gets questioned

    Salim Saleh: The General who Rejected to be President but Elected Playing Second Fiddle and diffusing Poverty from Society!

    Salim Saleh: The General who Rejected to be President but Elected Playing Second Fiddle and diffusing Poverty from Society!

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Tech
    • All
    • Apps
    • Gadget
    • Mobile
    • Startup
    UNBS closes Sunshare factory over failure to comply with Standards

    UNBS closes Sunshare factory over failure to comply with Standards

    Outgoing PRAU President Cynthia Mpanga (right) hands over the key to new PRAU President Sarah Kagingo as PRAU Patron Min. Frank Tumwebaze looks on

    Hon. Frank Tumwebaze graces PRAU Governing Council Handover Ceremony

    UG Pineapple at B&W

    It was Blankets and Pineapple Waragi as SA’s Distruction Boys entertain Kampala

    To Connect the Unconnected with Innovations towards Inclusive Growth

    To Connect the Unconnected with Innovations towards Inclusive Growth

    Cindy Sanyu

    Cindy Sanyu to headline Eastern Megafest

    Vincent Omoth – Marketing Manager Fresh Dairy (L) hands over 20 classroom desks to Head Teacher Kirinya Catholic School

    Fresh Dairy donates classroom desks to Kirinya Catholic Primary School

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
  • Entertainment
    • All
    • Gaming
    • Movie
    • Music
    • Sports
    3rd ‘BAT’ on Target: Uganda Cricket Women National Team’s Kevin Awino Snatches 3rdfor Victoria Pearls but…

    3rd ‘BAT’ on Target: Uganda Cricket Women National Team’s Kevin Awino Snatches 3rdfor Victoria Pearls but…

    Stanbic Uganda Cup: The Rivalry is down to Two Clubs’ Trade affairs with either BUL FC or Vipers SC to gloss on Top

    Stanbic Uganda Cup: The Rivalry is down to Two Clubs’ Trade affairs with either BUL FC or Vipers SC to gloss on Top

    The Victory-ia Pearls Cricket Team Thrashes ICC’s High Ranking Women Nepal side, goes Chest-thumping

    The Victory-ia Pearls Cricket Team Thrashes ICC’s High Ranking Women Nepal side, goes Chest-thumping

    Jumping to the Topmost: Nansana Galaxy Club Currently enjoying the Top Spot of the 2022 ULF top tier Ludo League

    Jumping to the Topmost: Nansana Galaxy Club Currently enjoying the Top Spot of the 2022 ULF top tier Ludo League

    Deservedly Honoured: Hasifah Nassuuna Receives a Standing Ovation on scoring her 100th goal, Setting a historical Record

    Deservedly Honoured: Hasifah Nassuuna Receives a Standing Ovation on scoring her 100th goal, Setting a historical Record

    More Clout: Crested Cranes Welcome Two Professionals, set to face Rwanda, Burundi and Djibouti at Women Championship 

    More Clout: Crested Cranes Welcome Two Professionals, set to face Rwanda, Burundi and Djibouti at Women Championship

  • Lifestyle
    • All
    • Fashion
    • Food
    • Health
    • Travel
    Expert adds Scientific Angle to NCS’s Witchcraft Scandal without Dismissing the Vice as a Big Pass time for Africans

    Expert adds Scientific Angle to NCS’s Witchcraft Scandal without Dismissing the Vice as a Big Pass time for Africans

    Covid-Funds-Theft Records: Top Health Ministry Officials Stuck with UGX52Bn Loot as Districts Jam to Account for Air 

    Covid-Funds-Theft Records: Top Health Ministry Officials Stuck with UGX52Bn Loot as Districts Jam to Account for Air

    National Water and Sewerage Corporation Technical Staff’ Skills Enhanced for Better Service Delivery 

    National Water and Sewerage Corporation Technical Staff’ Skills Enhanced for Better Service Delivery

    The Story: How Nabilah’s Sobbing Husband Ssempala Left a Hole into which Barya Slipped and Filled

    The Story: How Nabilah’s Sobbing Husband Ssempala Left a Hole into which Barya Slipped and Filled

    U`re Hypocrites: Ugandan Socialite Zaituni Kirigwajjo aka Zari Freezes her Appearances on all Uganda Events 

    U`re Hypocrites: Ugandan Socialite Zaituni Kirigwajjo aka Zari Freezes her Appearances on all Uganda Events

    Kudos Guys: NBL Keeps Mum as Mwiiri OBs and MACOS Respond to SOS Call and Raise UGX16M for Sick Shem Ssemambo

    Kudos Guys: NBL Keeps Mum as Mwiiri OBs and MACOS Respond to SOS Call and Raise UGX16M for Sick Shem Ssemambo

    Trending Tags

    • Golden Globes
    • Game of Thrones
    • MotoGP 2017
    • eSports
    • Fashion Week
  • Opinions
    UNBS closes Sunshare factory over failure to comply with Standards

    UNBS closes Sunshare factory over failure to comply with Standards

    UG Pineapple at B&W

    It was Blankets and Pineapple Waragi as SA’s Distruction Boys entertain Kampala

    To Connect the Unconnected with Innovations towards Inclusive Growth

    To Connect the Unconnected with Innovations towards Inclusive Growth

    Cindy Sanyu

    Cindy Sanyu to headline Eastern Megafest

  • 2021 Uganda Elections
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Utter Struggle: UCC Ponders on Terminating Smile Telecom activities in Uganda as Customers threaten to Sue the same

February 19, 2022
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Utter Struggle: UCC Ponders on Terminating Smile Telecom activities in Uganda as Customers threaten to Sue the same
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-Telecom given 14-day ultimatum by UCC to normalize Operations or… 

-Company is in financial distress 

-Clients threaten Seek to take legal redress 

We can exclusively reveal that the Uganda Communications Commission has clumped down on Smile Telecom, a development attracted by their abuse of the minimum telecommunications standards set by the regulator body, the Investigator reports.

Our Sources at UCC, on condition of anonymity intimated to us that after thorough investigations into the quality and unavailability of the Smile Telecom network products (telecommunications and Data), the ombudsman has, within the precinct stipulated regulations, given Smile Telecom 14 working days to clamp up its house or face permanent dissolution of their services in Uganda. 

It is in this regard that Smile Communications, which has been off line for the last fifteen days, on 4th February 2022 communicated to its subscribers that they are in a process of overhauling their services and that it could take longer than anticipated.

In a recent tweet, they confirmed that; “we may not have a definite timeline at the moment, however, once we do, we shall update you accordingly.” The cause of the network shutdown is not yet clear, but with insiders still insisting that the telecom may soon run out of business. 

Following a threat by one of their aggrieved clients (Names withheld) to seek legal redress over their services, the company reassured him thus; “Please note that our internet service is down at the moment however our customers will be compensated for the days internet was off. Updates will be shared upon service restoration. We apologize for any inconvenience.” 

Smile Communications Uganda was established in November 2009 and launched its 4G LTE operations in June 2013 in Kampala, the capital and largest city of Uganda. Smile delivers affordable, high-quality and easy-to-use broadband access and communication services to customers across Africa. 

However, their troubles begun in 2017 after they were forced to lay off 50 employees who at the time revealed that the company was facing financial upheavals. Then in 2018, Smile Telecom experienced connectivity outages for 3 days running in most locations across the country.

At the time, the company claimed that the incident was a result of failure in resolving an outstanding financial dispute with some of their tower providers (TowerCo), who opted to disable connectivity throughout the various base stations under their management especially in areas on Ntinda, Kiwatule, and Bugolobi among others.

Whether Smile Telecom will manage to beat the UCC deadline that expires on 22nd February is a story for another day. Watch this space.

Author Profile

Jako David Waluluka
Jako David Waluluka
Mr. Jacko David Waluluka is another unique entertainment and general investigative news writer, a field he has diligently covered for over fifteen years. He’s also the chief administrator at The Investigator. He can easily be reached via [email protected]
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  • Featured2022.05.18Oulanya Substitute: EC issues Campaign plan and Polling Day for Omoro County Parliamentary Seat fill
  • Entertainment2022.05.11Necessary Rant: Lines Drawn as Struggle to Reclaim National Theatre Management is Launched against the Current Ruins
  • Entertainment2022.05.09Eddy Kenzo Advises Bebe Cool to Halt his Clamor Campaign against Big Dimes Paid to Visiting Artistes
  • Featured2022.05.05Parliament Blocks Minister Betty Amongi, UNCC, NCF and UMA`s Cartel in a Sham UGX30Bn Studio Deal
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