NWSC Addresses Customer Concerns with FAQs and Tariff Updates: In an internal memo issued recently, NWSC revealed a new tariff structure

As 2024 winds down, the National Water and Sewerage Corporation (NWSC) has reaffirmed its commitment to customer satisfaction by releasing answers to some of the most frequently asked questions. This proactive step underscores NWSC’s dedication to addressing public concerns, making it one of Uganda’s most customer-focused institutions.

Tariff Adjustment Announced

In an internal memo issued recently, NWSC revealed a new tariff structure for domestic users. Customers who previously paid UGX 3,727 per unit of water will now pay UGX 4,100, reflecting an increase of UGX 373 per unit. This adjustment, approved during a board meeting in July 2023 is aimed at sustaining operations, upgrading infrastructure, and ensuring consistent water delivery across the country.

FAQs: Everything You Need to Know

1- How can I check my water bill online? NWSC has streamlined its services to allow customers to manage their accounts online. To check your water bill, follow these steps: Visit the NWSC online portal at https://apps.nwsc.co.ug/online/Register.aspx. Fill in your Customer Number, Telephone Number, First and Last Name, and Email Address. Create a password and access your account for bill details, statements, and more.

What is the NWSC toll-free customer care number? NWSC’s customer care team is available 24/7 to address queries and concerns. Contact them on the following toll-free numbers: 0800200977 and/or 0800300977

What is a “unit” on a water meter? A unit of water on a meter is equivalent to 1,000 litres (1 cubic meter). For example, if your water meter reads “10,” it means you’ve consumed 10,000 litres.

How many jerrycans are in one unit of water? One unit of water, or 1,000 litres, fills approximately 50 jerrycans.

How much does it cost to acquire a water meter in Uganda? A standard domestic water meter costs about UGX 60,000. A pre-paid water meter, including the necessary software, costs approximately UGX 1.2 million.

Customer Testimonials and Feedback

Grace Tumusiime, a customer from Wakiso, appreciates the effort. “I like that NWSC has made information readily available online. It’s easy to track my usage and manage payments.” Meanwhile, Joseph Lwanga from Gulu praised the corporation’s toll-free lines. “Whenever I call, their customer care team is responsive and resolves my issues quickly.”

Looking Ahead

NWSC continues to focus on improving its services and infrastructure. In the coming year, the corporation plans to: Expand access to underserved regions. Strengthen water delivery systems nationwide. Leverage technology for enhanced service delivery. As one of Uganda’s leading utilities, NWSC encourages customers to stay informed and take advantage of its digital platforms for seamless service. For more updates, visit www.nwsc.co.ug or follow NWSC on social media.